To complete your trip, you must go to one of our stations listed in the app. Here are the instructions to follow to complete your trip correctly:
- Attach your bike to the terminal or to the last bike, using the two magnets located on the handlebars and rear wheel on the right-hand side of the bike, following the floor guide.
Turn the handlebars about 30° to the right to make it easier to insert your bike, and to make sure that the two magnets on the bike are properly attached. The bike should then emit a double "beep" sound
- Your trip should end automatically. Once your trip has ended you will receive a summary. If it's not, please contact the customer service.
⚠ Never leave a station until your trip is complete in the app.
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To browse your trips history, click on your profile icon at the top left of the home page, then on "MY TRIPS". By clicking on a specific trip, you can consult:
🗓 the date and time of the trip
💰the price you were charged
⏱ travel time and distance travelled
If you encounter any problems, do not hesitate to contact us via our Live Chat in the app or by telephone on 09 74 99 18 94. You can also send us an email at supportvls@idelis.fr